It also aims to demonstrate a scalable and cost-efficient model for improving quality of care.
Working closely with identified public sector sites, FRHS India’s PSS model has the following objectives:
- Improve quality of family planning services and client satisfaction
- Build capacity of public sector staff to address the issues that impact client safety and satisfaction, like infection prevention practices, medical emergency management, counselling and informed choice
- Ensure that the government fixed day events are run efficiently and in line with the nine step approach
- Build evidence and document the improvement in quality
- Conduct a baseline assessment of staff, infrastructure and service provision to understand status and identify areas of improvement
- Discuss assessment findings with the public sector staff to identify gaps and evolve action plans to address the same
- Build capacities of the public sector staff through knowledge and skills training, supportive supervision and periodic quality assessments to track progress. Trainings cover aspects of infection prevention, medical emergency management, counselling, stock management, management of fixed day services and client-centeredness.
- Support the facility staff on counselling, documentation, record-keeping and streamlining and making arrangements at the facility to better manage the client flow and service delivery
- Share learnings across sites
- Share improvement plans with the district and state health officials on a regular basis through meeting and review meetings
- Conduct client exit survey to assess client satisfaction
Coverage & Reach
FRHS India works in partnership with the Department of Health and Family Welfare, Government of Rajasthan and the district health authorities at 37 select sites in 9 districts in Rajasthan.